Terms and Condition
Vyon Terms and Conditions
1. Introduction
These Terms and Conditions govern purchases made through the Vyon website. By placing an order through our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
2. Legal Information
- Company Name: Vyon
- Contact Email: contact@vyonhair.com
- Payment Provider: Shopify Payments
3. Products and Prices
The products offered on the Vyon website are cosmetic and personal care products designed to help improve the appearance and styling of hair.
All prices displayed on the website are shown in the applicable currency and may include or exclude taxes and shipping costs depending on the customer's location and applicable regulations.
Vyon reserves the right to change product prices at any time. However, the price charged for an order will be the price displayed at the time the order is placed.
4. Orders
The ordering process generally consists of the following steps:
- Selecting products and adding them to the shopping cart.
- Reviewing the cart and selecting an available shipping method.
- Entering billing, shipping, and payment information.
- Confirming the order and receiving an order confirmation email.
Once an order has been successfully placed, you will receive a confirmation email containing the relevant order details.
5. Payment
Payments are processed securely through Shopify Payments and the payment methods available at checkout, which may include credit cards, debit cards, and other supported payment methods depending on the customer's location.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
6. Shipping and Delivery
- Shipping destinations: International destinations where Vyon currently offers delivery.
- Estimated delivery times: Delivery times vary depending on the destination and shipping method selected at checkout.
- Shipping costs: Shipping fees, if applicable, are displayed during checkout before the order is completed.
- Order tracking: Tracking information will be provided after the order has been shipped, when available.
For additional information, please refer to our Shipping Policy.
7. Right of Withdrawal and Cancellations
Where applicable under the laws of the customer's country, customers may have the legal right to withdraw from a purchase within the applicable withdrawal period without providing a reason.
To exercise this right, please contact us at [Customer Service Email].
Return shipping costs may be the responsibility of the customer unless the product is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws.
Certain products may be excluded from withdrawal rights where permitted by applicable law, particularly products that have been opened or used for hygiene reasons.
8. Warranty and Returns
Our products are covered by any mandatory consumer warranties and legal protections applicable in the customer's country.
If you receive a defective, damaged, or incorrect product, please contact us at [Customer Service Email] as soon as possible with your order number and details of the issue.
For additional information regarding returns and refunds, please refer to our Refund & Return Policy.
9. Liability
Vyon shall not be held responsible for damages resulting from improper use, misuse, unauthorized modification, or failure to follow the instructions provided with the product.
Vyon shall also not be responsible for delays or failures caused by circumstances beyond our reasonable control, including carrier delays, customs procedures, strikes, natural disasters, or other force majeure events.
Nothing in these Terms and Conditions limits any rights or protections that cannot legally be excluded under applicable consumer protection laws.
10. Personal Data
Personal information collected through our website and during the ordering process is handled in accordance with our Privacy Policy.
For more information about how we collect, use, and protect personal information, please refer to our Privacy Policy available on the website.
11. Applicable Law and Disputes
These Terms and Conditions are subject to the applicable laws and regulations governing the customer's purchase and use of the website.
Where appropriate, the parties will first attempt to resolve any dispute amicably before pursuing further legal remedies.
Nothing in these Terms and Conditions is intended to restrict any mandatory consumer rights available to customers under the laws applicable to them.
12. Contact
For any questions regarding these Terms and Conditions, please contact us at:
Email: contact@vyonhair.com