Refund Policy

Vyon Refund Policy

At Vyon, we are committed to providing you with an exceptional shopping experience. If you are not completely satisfied with your purchase, we have established this refund policy to ensure a simple and transparent return process.

1. Right of Withdrawal

You have 14 days from the date you receive your order to exercise your right of withdrawal, meaning you may cancel your purchase and request a refund without having to provide a reason.

After this period, products may no longer be returned unless they are defective, damaged, or you received an incorrect item.

2. Return Conditions

Returns are accepted subject to the following conditions:

  • The item must be in its original condition, unused, and in its original, intact packaging.
  • Hygiene products and personalized products cannot be returned or refunded once opened or used, except in cases where the product is defective or does not match your order.
  • Return shipping costs are the responsibility of the customer, except in the following cases:
    • The product was defective or damaged upon arrival.
    • Vyon sent the wrong product or made an error with your order.

3. Return Process

To return an item under the right of withdrawal, you must notify our customer service team of your decision within 14 days of receiving your order.

Please contact us at [customer service email] and provide the following information:

  • Your order number.
  • The product(s) you wish to return.
  • The reason for your return, if applicable.

Once your return request has been approved, you will receive return instructions and any additional information required to complete the return.

4. Refunds

Once your returned product has been received and inspected, we will process your refund within 14 days of receiving the returned item.

The refund will be issued to the same payment method used for the original purchase.

For partial returns, only the returned products will be refunded. Original shipping costs, where applicable, may not be refundable.

5. Exchanges

We do not offer direct product exchanges.

If you would like to exchange a product, you will need to return the original item in accordance with this refund policy and place a new order for the product you would like instead.

6. Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged, or different from what you ordered, please contact us within 7 days of receiving your order.

Depending on the circumstances and your preference, we may provide a full refund or a replacement.

In these cases, Vyon will cover the applicable return shipping costs.

Please contact us at [customer service email] and include your order number and, where possible, photographs showing the issue with the product.

7. Exceptions

Certain products may not be eligible for return or refund, including:

  • Hygiene products that have been opened or used.
  • Products that have been used or damaged after delivery due to improper handling.
  • Personalized or customized products.
  • Gift cards.
  • Products that cannot be returned for health, safety, or hygiene reasons.

These exceptions do not apply when the product is defective, damaged upon arrival, or does not match the product ordered.

8. Additional Information

  • You may exercise your right of withdrawal by contacting our customer service team within the applicable return period.
  • Items that do not meet the conditions outlined in this policy may not be eligible for a refund.
  • We recommend keeping your proof of shipment until your return has been successfully processed.

9. Customer Service

If you have any questions or concerns regarding our refund and return policy, please contact our customer service team at contact@vyonhair.com.

We are here to assist you and ensure you have the best possible experience with Vyon.