Shipping Policy

Vyon Shipping Policy

At Vyon, we want you to receive your products safely and as quickly as possible. Below you will find information about our order processing, shipping, and delivery process.

Order Processing & Delivery Times

Orders placed through our website are generally processed and shipped within 2 to 3 business days after payment has been confirmed.

Once your order has been shipped, delivery times may vary depending on your destination, shipping method, customs procedures, and local carrier. Estimated delivery times will be displayed during checkout whenever available.

Please note that international deliveries may occasionally take longer due to customs clearance, local holidays, carrier delays, or circumstances beyond our control.

Shipping Costs

Shipping costs are calculated automatically at checkout based on your delivery address, order details, and the available shipping method.

Available shipping options and their respective costs will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.

You can use the tracking number to follow the status of your shipment through the carrier's tracking system.

If you have any questions regarding your shipment or tracking information, please contact our customer service team at [Customer Service Email].

Shipping Address

Please make sure that your shipping address is accurate and complete when placing your order.

Vyon is not responsible for delays, failed deliveries, or additional costs resulting from an incorrect or incomplete shipping address provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to assist you, but changes may not be possible once the order has been processed or shipped.

Delivery Issues

If your order is significantly delayed, appears to be lost, or you experience any other delivery issue, please contact our customer service team.

We will work with you and the shipping carrier to investigate the issue and find the best possible solution.

Customs & Import Duties

For international orders, additional customs duties, taxes, or import fees may apply depending on the destination country.

Any customs duties, taxes, or fees charged by the destination country are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also affect the estimated delivery time.

Orders During Holidays

During holidays, promotional periods, or periods of unusually high order volume, processing and delivery times may be longer than usual.

We recommend placing your order in advance during these periods.

Contact Us

If you have any questions about shipping, delivery times, or your order, please contact our customer service team at contact@vyonhair.com