Privacy & Cookie Policy

Vyon Privacy & Cookie Policy

1. Introduction

This Privacy & Cookie Policy explains how we collect, use, store, and protect your personal information when you visit or use the Vyon website.

We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable privacy and data protection laws.

2. Data Controller

The data controller responsible for your personal information is Vyon, located at [Company Address].

If you have any questions regarding your personal information or this Privacy & Cookie Policy, you can contact us at contact@vyonhair.com.

3. Information We Collect

We may collect the following types of information:

  • Identification information, such as your first name, last name, email address, phone number, and shipping or billing address.
  • Technical and browsing information, such as your IP address, device type, browser type, pages visited, and cookies.
  • Payment information, which is processed through secure third-party payment providers and is not stored directly by us unless otherwise stated.

4. How We Use Your Information

We may use your personal information to:

  • Manage your customer account and process your orders.
  • Provide customer service and respond to your requests.
  • Improve your experience on our website.
  • Personalize website content and services.
  • Send promotional offers, newsletters, and marketing communications where you have provided the appropriate consent.
  • Prevent fraud, unauthorized transactions, and other unlawful activity.
  • Comply with applicable legal and regulatory obligations.

5. Legal Basis for Processing

Depending on the circumstances, we process your personal information based on:

  • The performance of a contract, such as processing and fulfilling your order.
  • Your consent, such as when you subscribe to marketing communications.
  • Our legitimate interests, such as improving our services, securing our website, and preventing fraud.
  • Our legal obligations, such as maintaining records required by applicable laws.

6. Sharing of Information

We may share your personal information with trusted service providers when necessary to operate our business and provide our services, including:

  • Payment providers, such as Shopify Payments.
  • Shipping and logistics providers.
  • Website hosting and technical service providers.
  • Analytics and marketing service providers.
  • Government authorities or other parties when disclosure is required by applicable law.

We do not sell your personal information to third parties.

7. Data Retention

We retain your personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, resolve disputes, prevent fraud, and comply with applicable legal and regulatory obligations.

Certain information may need to be retained for longer periods where required by law, such as financial, tax, or transaction records.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the following rights:

  • Right of access: Request a copy of the personal information we hold about you.
  • Right to rectification: Request correction of inaccurate or incomplete information.
  • Right to deletion: Request deletion of your personal information in certain circumstances.
  • Right to data portability: Request your personal information in a structured, commonly used, and machine-readable format where applicable.
  • Right to object: Object to certain processing activities, including direct marketing.
  • Right to restriction: Request that we restrict the processing of your personal information in certain circumstances.
  • Right to withdraw consent: Withdraw your consent at any time where processing is based on consent.

You can exercise these rights by contacting us at [Customer Service Email].

9. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Cookies

Our website uses cookies and similar technologies to ensure the proper functioning of the website, improve your browsing experience, remember your preferences, and understand how visitors use our website.

We may use different types of cookies, including:

  • Essential cookies required for the website to function properly.
  • Preference cookies that remember your settings and choices.
  • Analytics cookies that help us understand website traffic and usage, such as Google Analytics.
  • Marketing cookies that may be used to measure advertising performance and provide more relevant marketing where applicable.

Where required by applicable law, we will request your consent before using non-essential cookies.

You can manage your cookie preferences through the cookie settings available on our website or through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

11. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes to our business, services, technology, or applicable laws.

Any significant changes will be published on this page. The date of the latest update will also be indicated on the page.

12. Contact & Complaints

If you have any questions, concerns, or complaints regarding your personal information or this Privacy & Cookie Policy, please contact us at:

Vyon
Email: contact@vyonhair.com